God loves to play jokes, this is what i've concluded. Just a while ago i was thanking Him for minimal reno problems only to encounter a major 'cock-up', er i mean choke up.
Someone, either the HDB construction workers or the guys who laid the cement base for my kitchen cabinet had disposed of cement into the drainage pipe in the kitchen. You and i know the consequences; i wonder if the culprits knew, if they did and did it, then they must have really hated me, or they could possibly have been hired by 'Just for Gags' !!!
The thing is, the cement in the drainage pipe wasn't discovered when the plumber came to relocate the piping for my sink; it wasn't discovered when the kitchen cabinets were constructed; it wasn't discovered when the sink was finally mounted and most of the reno works completed.
It was only discovered when i tried to wash some stuff at the sink yesterday and the whole sink was choked.
The fact that the pipes had been relocated and the cabinets were all built in makes it very difficult to access the choke area which is below the floor. As far as the plumber and i are concerned,we are both against tearing down the cabinets to resolve the problem, but that may just have to be the last resort. Chemicals were poured in in a lame attempt to get rid of the cement chemically, steel wires were poked right in to loosen the cement, we even went to our neighbour's flat below to see if we could dismantle the pipe from their flat to clear the choke up above but alas their pipes too are well concealed behind the kitchen cabinets. The plumber was not able to say what's he gonna do, i'll just hv to wait.....patiently.
Then, on the very same day, another bloop.
Some furniture ordered a month ago from Novena Furniture was due for delivery yesterday. To my disgust, the furniture arrived short of a TV console. Nobody had called to say nor explained why it was so. When i called, i was told that the shipment had been delayed and the console would only be expected to arrive in another one to two weeks time. That, would greatly affect my plans as my TV was to arrive this weekend and to be mounted by the delivery people which means the console would have to be here in order for the tv to be positioned properly on the wall for the mount.
If i were to delay the delivery of the TV for one to two weeks, i would stand to lose a smaller LCD TV which i can only redeem when the bigger TV is delivered. If i choose not to mount the TV upon delivery, i would hv to pay for my own mounting of the TV later. All this means i have to have my console by this weekend so that i could hv my TV delivered and mounted on time.
After presenting my problem to the Novena staff, i was furious when he had the cheek to say : "aiyah! hang the tv on your husband's neck lor!"
i gave him a shelling and told him this is not the time to joke, that i was adamant to hv the console by this weekend and if Novena is unable to deliver on time, then i would hv to cancel my order and get a console from somewhere else. He said he does not have the authority to allow me to cancel my order (i've already paid up fully), and offered that i go down to select another model instead. Even if i had accepted that, the new model i were to select would also not be able to arrive by this weekend. i insisted on speaking to the manager but he claimed he's the only person around then. Finally, after a lot of shouting (on my part), he offered to lend me a console that would be similar in dimension to the one i ordered so that i could proceed with my TV mount but that's provided he can find one. He would get back to me today. Well, let's see.
Moral of the story: don't buy anything from them! A poor rotten show they've put up:--One whole month had passed since the order was placed and delivery date confirmed, yet they did not bother to inform the customer, not even on the delivery day itself when the shipment was delayed. What if i had a housewarming party planned the next day?
-Then, the stupid joke made by the staff at a time when the customer was already boiling mad!
-Next, to claim there's no management or supervisor around to handle the matter was really quite lame. Not allowing me to cancel my order when it's gonna be delayed for another one to two weeks (they couldn't even give me a date) was really unreasonable.
Now, what do i do? Wait patiently for the plumber and the Novena Furniture to get back to me.....
Someone, either the HDB construction workers or the guys who laid the cement base for my kitchen cabinet had disposed of cement into the drainage pipe in the kitchen. You and i know the consequences; i wonder if the culprits knew, if they did and did it, then they must have really hated me, or they could possibly have been hired by 'Just for Gags' !!!
The thing is, the cement in the drainage pipe wasn't discovered when the plumber came to relocate the piping for my sink; it wasn't discovered when the kitchen cabinets were constructed; it wasn't discovered when the sink was finally mounted and most of the reno works completed.
It was only discovered when i tried to wash some stuff at the sink yesterday and the whole sink was choked.
The fact that the pipes had been relocated and the cabinets were all built in makes it very difficult to access the choke area which is below the floor. As far as the plumber and i are concerned,we are both against tearing down the cabinets to resolve the problem, but that may just have to be the last resort. Chemicals were poured in in a lame attempt to get rid of the cement chemically, steel wires were poked right in to loosen the cement, we even went to our neighbour's flat below to see if we could dismantle the pipe from their flat to clear the choke up above but alas their pipes too are well concealed behind the kitchen cabinets. The plumber was not able to say what's he gonna do, i'll just hv to wait.....patiently.
Then, on the very same day, another bloop.
Some furniture ordered a month ago from Novena Furniture was due for delivery yesterday. To my disgust, the furniture arrived short of a TV console. Nobody had called to say nor explained why it was so. When i called, i was told that the shipment had been delayed and the console would only be expected to arrive in another one to two weeks time. That, would greatly affect my plans as my TV was to arrive this weekend and to be mounted by the delivery people which means the console would have to be here in order for the tv to be positioned properly on the wall for the mount.
If i were to delay the delivery of the TV for one to two weeks, i would stand to lose a smaller LCD TV which i can only redeem when the bigger TV is delivered. If i choose not to mount the TV upon delivery, i would hv to pay for my own mounting of the TV later. All this means i have to have my console by this weekend so that i could hv my TV delivered and mounted on time.
After presenting my problem to the Novena staff, i was furious when he had the cheek to say : "aiyah! hang the tv on your husband's neck lor!"
i gave him a shelling and told him this is not the time to joke, that i was adamant to hv the console by this weekend and if Novena is unable to deliver on time, then i would hv to cancel my order and get a console from somewhere else. He said he does not have the authority to allow me to cancel my order (i've already paid up fully), and offered that i go down to select another model instead. Even if i had accepted that, the new model i were to select would also not be able to arrive by this weekend. i insisted on speaking to the manager but he claimed he's the only person around then. Finally, after a lot of shouting (on my part), he offered to lend me a console that would be similar in dimension to the one i ordered so that i could proceed with my TV mount but that's provided he can find one. He would get back to me today. Well, let's see.
Moral of the story: don't buy anything from them! A poor rotten show they've put up:--One whole month had passed since the order was placed and delivery date confirmed, yet they did not bother to inform the customer, not even on the delivery day itself when the shipment was delayed. What if i had a housewarming party planned the next day?
-Then, the stupid joke made by the staff at a time when the customer was already boiling mad!
-Next, to claim there's no management or supervisor around to handle the matter was really quite lame. Not allowing me to cancel my order when it's gonna be delayed for another one to two weeks (they couldn't even give me a date) was really unreasonable.
Now, what do i do? Wait patiently for the plumber and the Novena Furniture to get back to me.....
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